how do I return my order <\/strong><\/a>page.<\/p><\/p>"},"borderRadius":{"id":98579564,"value":"999px"},"textColor":{"id":98579565,"value":"#{text.color}"},"backgroundColour":{"id":98579566,"value":"#FFFFFFFF"},"truncateHeight":{"id":98579567,"value":null},"padding":{"id":98579569,"value":"1"},"fullWidth":{"id":98579570,"value":"0"},"fullBackgroundColor":{"id":98579571,"value":"#{text.fullBackground.color}"},"published":{"id":98579572,"value":"1"},"conditions":{"id":98579573,"value":"[]"},"template":{"id":127466422,"value":"text"}}},{"id":4160572,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":6,"items":[],"properties":{"html":{"id":98579575,"value":"
A link to the online returns form can be found in your confirmation email receipt and your dispatch email but if you need any help, or have any questions about a return, please use the contact form to get in touch with our support team.<\/p>
You may\u00a0cancel your order or return your products at any time, up until the later of 14 days after you receive the products or 28 days after we dispatch them for delivery to you.<\/p>
But, unless they are defective,\u00a0we cannot accept returns of custom products, sample orders<\/strong>, or any products that have been\u00a0washed<\/strong>\u00a0or\u00a0worn.<\/strong><\/p>We don't accept exchanges (terms below)<\/p>
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We can only exchange like-for-like designs, for the same product in a different size or colour option shown on the returns form. If you'd prefer a different design or product style, we recommend sending your item back for a refund and placing a new order in the meantime.<\/p>
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We operate a free exchange policy and so you will not be charged. Please note, all orders destined for the EU are customs-free up to a value of \u20ac150. When ordering products for delivery outside of the UK, depending on the destination, you may be subject to import duties and taxes which are levied once the products reach the specified delivery location. Any additional charges for customs and\/or import clearance and other handling charges must be paid by you, as we have no control over these charges.<\/p>
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We're unable to refund any import duties paid on the original parcel.<\/p>
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For UK orders we offer a Freepost address which you should receive in your returns label when you complete the online returns form. This means UK orders are free to return and you shouldn't need to pay any postage. If you don't have a printer, the email includes a QR code you can take to your local Post Office and they will scan it in for you. Make sure you request and keep a proof of postage receipt for tracking your parcel online. Alternatively, if the parcel fits, you can pop it back to us using your nearest post box, however, it's worth noting you won't have proof of postage for this, and returns may take slightly longer to arrive.<\/p>
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Once you've completed the online returns form, received your returns label and have packaged up your items, you'll need to pay to post your parcel back to us. The cost of returning a parcel from outside the UK will vary by country. Make sure you request and keep a proof of postage receipt.<\/p>
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If you have received an item as a gift and wish to return it, we recommend contacting the original purchaser as you'll need to know the order number, email address and postcode linked to the products, to be able to use the online returns form. To get your returns information head to the FAQ Contact page and input the order information in the My Order section. There\u2019s a question marked \u2018How do I return my order?\u2019. Fill in the drop down menus for all of the items you want to send back to us, click submit and you'll be able to retrieve a unique returns address and bar code for the items you want to send back to us. If you don't have a printer, simply write out the information by hand and you'll still be able to send items back to us. Make sure to include the number for the returns bar code so our team can process your items when they arrive back to our factory. Package them up, pop them in the post and we'll process your return\/ exchange request as soon as they arrive back to our factory.<\/p>
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