Shipping FAQ's
Welcome to the shipping page where we will answer some of the questions you may have about how shipping works for our store.
How much are shipping costs?
There are no fixed shipping costs for any region, shipping costs are dynamic this means they will be calculated at checkout the price will depend on shipping destination and package weight. But regional shipping will be quicker and cheaper than international shipping.
When will my order be shipped?
Because items are custom printed-on-demand it takes about 3 to 5 business days to produce your item before it is handed off to the shipping carrier.
How long does shipping take?
Once production is complete, estimated delivery windows are:
Domestic (US / UK / EU): 3 to 7 business days.
International: 2 to 4 weeks depending on local customs processing.
Note: You should be able to see your exact estimated delivery date range at checkout.
Where do my items ship from?
For the clothing we sell there should be fulfillment centers in the US, UK, EU. Your order will automatically route to the closest facility to your address to guarantee the fastest and cheapest shipping possible.
Can customers track their order themselves?
Yes. Customers receive a shipping confirmation email with a tracking link once the order ships. They can also check order status through the shop if order tracking is enabled. Keep in mind that tracking may not update during dual-carrier handoffs.
Who pays for import duties on international orders?
It depends on the route. For most Fourthwall-fulfilled EU orders, duty is collected at checkout under Delivered Duty Paid (DDP) and shown as a Customs duty line, so the customer pays nothing extra on delivery. For Delivered Duty Unpaid (DDU) routes, the customer pays duty on delivery, and the amount depends on the destination country's customs policies. Either way, there should be an automatic duty notice at checkout for cross-border carts.
How to confirm which countries are available for shipping?
The country dropdown on the shop's checkout page is the most accurate, up-to-date list of supported destinations.
To check:
Open the shop and add any on-demand product to the cart.
Go to checkout.
Open the Country dropdown in the shipping address fields.
If the country appears in the dropdown, customers in that country can complete the order. If it doesn't appear, shipping to that country is currently not available.
Can customers cancel their orders?
Yes. Customers can request a cancellation from their order confirmation page, as long as the order has not entered production or been shipped.
Reporting a damaged or defective item.
If a customer receives a damaged or defective product, they can request a replacement. Here's how the process works:
The customer contacts our shop's support email within 30 days of the delivery date.
The customer provides photos of the damage or defect. Photos are required for all quality issue reports.
The customer support team reviews the claim and coordinates with the production partner.
If approved, the production partner ships a replacement at no cost to you.
Important: Customers must report issues within 30 days of the delivery date. Claims submitted after this window cannot be processed.
Returns and replacements are only available when there is a verified quality or fulfillment issue, such as a damaged item, a defective print, or a wrong size shipped by the production partner.
What counts as a quality issue?
Quality issues include misprints, faded or smeared designs, damaged packaging that affected the product, incorrect colors caused by a production error, and physical defects like tears or holes. Photos are required to verify the issue.
In this context, "incorrect colors" means a production error: the wrong garment color was shipped, or the color is inconsistent between two units of the same product printed on the same blank by the same partner.
Expected Direct-to-Garment (DTG) color muting on dark garments is not a defect and does not qualify for a replacement. DTG ink soaks into the fabric, so bright reds, neons, and saturated yellows often print softer or darker than the on-screen mockup on dark blanks.
Lost packages
If a customer's package never arrives, a replacement can be issued after a waiting period to allow for shipping delays:
Domestic orders: Replacement available after 2 weeks with no tracking updates
International orders: Replacement available after 3 weeks with no tracking updates
The customer should contact the shop's support email with their order number. The support team will check the tracking status and process the replacement if the package is confirmed lost.
If you have any other questions?
If you have any other questions there is a contact link on the header and footer of our site pages where you can fill out a form to contact support with any queries you may have or help you need.